The team behind Ahlan.Jobs have put together an amazing set of resources to help you identify the right person for the roles in your business. This set of resources covers 23 job roles in the tourism and hospitality sector. Each profile clearly describes the activities that a person needs to do; what they must know; and how they behave. The profile also indicates what is required to deliver a safe and secure service to visitors. You can download the profiles to use as job descriptions or as a guide to training and development. With these excellent tools you will have a full set of job descriptions all ready to support your business growth!
Let’s take a look at two job profiles, the sommelier and the shisha server. The introduction gives you a flavour of the role!
The sommelier, or wine steward, is a trained and knowledgeable wine professional, normally working in fine restaurants, who specializes in all aspects of wine service as well as wine and food pairing. The sommelier is responsible for the development of wine lists and for the delivery of wine service and training for the other restaurant staff. Working along with the culinary team, they pair and suggest wines that will best complement each particular food menu item. This entails the need for a deep knowledge of how food and wine, beer, spirits and other beverages work in harmony. A professional sommelier also works on the floor of the restaurant and is in direct contact with restaurant patrons. The sommelier's role may encompass all aspects of the restaurant's service, with an enhanced focus on wines, beers, spirits, soft-drinks, cocktails, mineral waters, and tobaccos. They will be able to interact, explain and sell their product confidently and provide an overall exceptional service to customers. They need to work within the taste preference and budget parameters of the customer. They must keep a clean, hygienic and comfortable environment for customers and be able to interact with people well and be good listeners, warm, friendly and welcoming.
The Shisha Server is a trained and knowledgeable professional specialising in the service of flavoured tobacco. They will be able to interact, explain and sell their product confidently and provide an overall exceptional service to customers. They work in shisha lounges, cafes and in fine dining restaurants. They may be responsible for the development of shisha menus and for the delivery of shisha service training. They work with the food and beverage team, on the floor of the restaurant and in direct contact with customers. They need to work within the taste preference and budget parameters of the customer. They must keep a clean, hygienic and comfortable environment for customers and be able to interact with people well and be good listeners, warm, friendly and welcoming. It is important that they have thorough knowledge of the shisha tobacco they serve, and in particular the range of flavours and the strength. They also need to be a team player and able to work well under pressure. Knowledge of fire safety and customer protection, particularly in relation to hot coals, is critical.
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