Role Summary

An integral member of the team, server responsible to run its section in the store. And improve BWR customer experience with best level of service that maintained BWR standard.

Essential Role Functions and responsibilities

This position has responsibility to serve customer in the store, including the below duties and responsibilities:

• Ensure the section are clean and stuffed with clean stuff and the setup.
• Ensure greet customers and make them feel welcome
• Ensure all customers getting the best service and ensure the customer experience and satisfaction met the highest level
• Maintain positive attitude with smart smile all the time
• Communicate with bar and EXPO to ensure customer order is ready on time
• Ensure to maintain and adhere BWR standard for service quality and service time
• Ensure all customer orders are right before delivering it to the customer
• Ensure all marketing stuff on tables
• Ensure menu are cleaned and ready to use
• Solve any minor issue with customer on spot and report it to the manager
• Report and ask for immediate support from the manager for any major issue with customer
• Ensure informing all customer any special event or offers with full details
• Ensure food runner are ready for operation with full uniform and personal hygiene
• Attend the pre shift meeting
• Ensure full menu knowledge with menu item recipe and cooking process
• Maintain good relationship with colleague
• Adhere BWR standard during serves
• Adhere and implement service promises
• Adhere and implement step of service
• Ensure there is no bills open on POS before leave
• Ensure all customers pay their bills