Al-Mohra Resort announces its intention to appoint a General Manager with high professional and managerial expertise to join the resort’s distinguished team. Al-Mohra Resort is considered the first of its kind in Jordan, offering a wide range of high-quality services in one destination, including hospitality services such as accommodation, restaurants, and cafés, in addition to providing a unique horse-riding experience in a wonderful and enjoyable environment.

Qualifications and Requirements

• Bachelor’s degree in one of the following fields or an equivalent qualification:
  Industrial Engineering, Business Administration, Hospitality and Hotel Management, Tourism Management. A Master’s degree in Project Management is preferred.
• Proven experience of no less than 10 years in one or more of the following areas: Service sector management; management of hotels, resorts, or hospitality centers; or management of equestrian centers / high-end sports clubs with a strong service orientation.
• Previous experience in a luxury work environment or a tourist destination targeting high-expectation clientele is preferred.
• Leading the development and periodic updating of the resort’s vision, mission, and strategic objectives, and translating them into operational plans and programs for all departments.
• Overall supervision of the resort’s operations, including: Equestrian services (stables, championships, and academy), restaurants, cafés, accommodation, and all administrative and financial departments.
• Approving annual operational and financial plans for all departments and ensuring proper implementation.
• Monitoring Key Performance Indicators (KPIs) at the resort level.
• Supervising the preparation and management of the resort’s annual budgets, controlling expenses, and maximizing revenues to ensure financial sustainability.
• Supporting and developing the resort’s value-based identity and reflecting it in employees’ daily behavior, service quality, and customer experience.
• Overseeing the quality and safety management system across the resort.
• Leading and directing all department managers, including the distribution of responsibilities and authorities.
• Performance evaluation, supervision of development and leadership-building plans, oversight of key executive recruitment processes, approval of organizational structures and job descriptions.
• Supervising and supporting marketing, sales, and public relations activities, and contributing to building the resort’s image with partners, clients, and media.
• Building and managing relationships with key partners, including:
  equestrian federations and organizing bodies, tourism companies, schools, universities, potential sponsors, and relevant government entities.
• Identifying major risks facing the resort (financial, operational, reputational, safety-related) and developing risk management and contingency plans.
• Overseeing the management of major complaints and feedback from guests, key clients, or horse owners, and ensuring proper resolution to protect the resort’s reputation.
• Preparing and submitting periodic comprehensive reports to the resort owner / senior management on financial and operational performance, as well as development and expansion opportunities.
• Possession of advanced training courses in: Strategic management and planning, performance management, budgeting, and profitability in the service sector.
• Good command of the English language to deal with international references, guests, and non-Arabic-speaking partners.

How to Apply

Candidates who meet the above requirements are invited to send their CV to the following email address:

[email protected]  or by link  below 

https://siyahajobs.jo/ar/jobs/general-manager

Please ensure that the job title “General Manager” is mentioned in the email subject line.