Key Responsibilities:

1. Supervision and Coordination

• Supervise and inspect the cleaning of guest rooms, corridors, and public areas.

• Assign daily room and task lists to room attendants and follow up on completion.

• Ensure all rooms meet the hotel’s cleanliness and presentation standards before releasing them to Front Office.

• Coordinate with the Front Office and Maintenance departments regarding room status, repairs, and special requests.

2. Training and Development

• Train new housekeeping staff on cleaning procedures, safety, and hotel policies.

• Monitor staff performance and provide feedback or retraining when necessary.

• Promote teamwork and maintain a positive work environment.

3. Quality Control and Guest Satisfaction

• Conduct daily room and floor inspections.

• Handle guest complaints or special requests efficiently and professionally.

• Ensure all lost and found items are properly logged and stored according to hotel policy.

4. Inventory and Supplies

• Check stock levels of linen, amenities, and cleaning supplies.

• Request and control inventory to prevent shortages or wastage.

• Ensure housekeeping trolleys and pantries are well stocked and organized.

5. Safety and Hygiene

• Ensure staff follow safety procedures and proper use of cleaning chemicals.

• Report maintenance issues or safety hazards immediately.

• Support the implementation of hygiene and sanitation standards across the department.