We are seeking a professional, friendly, and customer-oriented Host / Receptionist to be the first point of contact for our guests. The ideal candidate will warmly welcome guests, manage reservations, and ensure a smooth seating process while maintaining a professional image that reflects our brand values.
Greet guests warmly upon arrival and create a welcoming atmosphere.
Manage guest reservations, waiting lists, and walk-ins efficiently.
Escort guests to their tables and provide menus.
Communicate effectively with servers and other staff to ensure smooth service flow.
Answer incoming calls and respond to customer inquiries in a professional manner.
Maintain a clean and organized reception/hostess area.
Handle customer complaints courteously and escalate issues when necessary.
Provide accurate wait-time estimates when required.
Support the team in delivering excellent guest experiences.
Ability to work on own
Ability to work under pressure
Attention to detail
Customer service
Time management
Work under pressure
Analytical skills
Amman - Jordan
Posted: 2025/09/07