Description

This specialization includes four interconnected courses designed to develop your sales, customer service, and customer experience skills with a modern, practical approach. 1. Selling Smart This course introduces the fundamentals of sales, defining the salesperson’s role and daily responsibilities. It highlights how to achieve success by understanding customer behavior and applying the Platinum Rule—adapting your approach to different customer personalities for better results. 2. Customer Service Focused on the essence of customer service and its core skills, this course helps participants master effective communication, relationship building, and problem-solving. Learners will discover how excellent customer care strengthens brand reputation and ensures customer satisfaction. 3. Sales Prospecting This course covers the first stage of the sales process—finding and qualifying potential customers. Participants will learn how to identify target markets, build a solid leads database, and convert prospects into loyal clients using structured communication strategies. 4. Customer Journey Mapping This course explores the customer journey from awareness to purchase. Learners will map touchpoints, identify opportunities for improvement, and use CRM systems to enhance marketing, sales, and service quality—ultimately creating a seamless customer experience that builds loyalty.

Courses Included