Main Responsibilities and Duties:

1. Guest Service

• Greet and welcome guests in a friendly and professional manner.

• Handle guest check-in and check-out procedures efficiently.

• Provide information about the hotel, its facilities, and local attractions.

• Handle guest complaints or concerns courteously and report to the supervisor if necessary.

• Assist guests with special requests such as transportation, restaurant bookings, or room preferences.

2. Reservations and Transactions

• Enter and update guest information accurately in the Property Management System (PMS).

• Confirm, modify, or cancel reservations as requested.

• Process guest payments (cash, credit card, or online) and issue receipts or invoices.

• Prepare and review daily occupancy and arrivals/departures reports.

3. Coordination and Communication

• Coordinate with Housekeeping and Maintenance regarding room readiness and service issues.

• Communicate guest requests and preferences to relevant departments.

• Work closely with Security to ensure guest safety and compliance with hotel policies.

4. Professional Conduct and Appearance

• Maintain a neat, clean, and professional appearance at all times.

• Follow hotel grooming and uniform standards.

• Maintain confidentiality of all guest and hotel information.

• Be punctual, reliable, and adhere to hotel policies and procedures.