We are hiring at Opal Hotel Amman. Know anyone who might be interested?

Job Title: Front Desk Agent

Location: Opal Hotel, Amman
Department: Reception

Job Description:

Opal Hotel is seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. As a key member of the reception department, you will be responsible for ensuring an exceptional guest experience by managing check-ins, check-outs, answering inquiries, and coordinating with other hotel departments. The ideal candidate will demonstrate excellent communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Guest Reception & Check-in:

• Greet and welcome guests warmly and professionally upon arrival.
• Process guest check-ins, verify booking details, and provide room keys/cards.
• Guide guests to their rooms and provide any necessary information.

• Guest Assistance & Inquiries:

• Offer detailed information about the hotel’s facilities, services, and nearby attractions.
• Respond to guest inquiries and direct them to the appropriate departments to resolve any issues or requests.

• Check-out & Billing:

• Manage the check-out process, including confirming payment details and reviewing bills.
• Ensure all guest charges are accurate and processed correctly.
• Thank guests for their stay and invite them to return.

• Phone Handling:

• Answer incoming calls and redirect them to the appropriate departments.
• Address urgent requests or concerns from guests over the phone.

• Reservation Management:

• Confirm future bookings and handle modifications or cancellations efficiently.
• Monitor room availability and ensure rooms are assigned to meet guest requirements.

• Coordination with Other Departments:

• Work closely with housekeeping and maintenance teams to ensure room readiness.
• Communicate with sales and marketing for any special offers or arrangements for guests.

• Complaint Management & Problem Resolution:

• Address guest complaints or issues promptly and professionally.
• Take necessary steps to ensure guest satisfaction and resolve concerns effectively.

Qualifications:

• High school diploma required; a degree in hospitality or tourism is a plus.
• Proficiency in both the local language and English (written and spoken).
• Experience with hotel management software and basic computer systems.
• Excellent customer service skills and problem-solving abilities.
• Ability to work efficiently under pressure and handle various situations.
• Strong organizational skills and attention to detail.