The Problem Solving and Decision Making in the Workplace course is a free course offered by Edraak. It introduces learners to the different types of problems that may occur in the workplace, how to deal with them, the relationship between problems and opportunities, and how to develop an action plan for evaluating the outcome of our decision making.
Problem solving and decision making in the workplace are some of the most important strategies that contribute to the success of an organization, the loyalty of its employees, and the customers' satisfaction level. It is necessary to understand the scientific model for solving problems and how to use specific tools to avoid common errors in the outcomes of our decisions.
The problem solving and decision making in the workplace course was designed to be used as a basic reference for learners where they can acquire the skills and knowledge needed to identify an existing problem in the organization, use creative thinking methods to find a solution, then evaluate the outcome of the decisions taken in this regard.
The course contains three units which explain the problem elements, creative strategies for solving a problem, the decision making criteria and tools, the techniques used to evaluate alternative solutions and set priorities, and applying the latest international programs, including the TRIZ Problem Solving Program, for innovative and creative problem solving.
The course also focuses on the brainstorming method, which contributes to raising the efficiency of individuals in the field of problem solving and decision making in the workplace and leads to increased productivity through the development of new visions to deal with different situations and applying innovative solutions to achieve organizational improvements within the organization.
Perhaps one of the most important lessons learned from the problem solving and decision making in the workplace course is the decision making criteria and tools to permanently solve easy and complex problems. Every organization must follow a clear and effective approach to finding a permanent solution for recurring problems.
You can benefit from the problem solving and decision making in the workplace course, regardless of your position in the organization, what you'll learn here can be applied within your specific roles in the organization by using the scientific model for solving problems, the TRIZ Problem Solving Program, and other concepts and techniques for creative problem solving.
Explore the problem elements, the 6 thinking hats for better design, the types of problems and methods of dealing with them in the real world, and the relationship between problems and opportunities in this free course from Edraak.
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